Customer Service Advisor - French Speaker (Hybrid, from 30 Oct)

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 27,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is seeking a Customer Service Advisor to join our hybrid team. You will handle customer inquiries, resolve issues, and ensure customers leave conversations satisfied.

Key requirements include French fluency and English at B1 level, plus a willingness to work in an EU environment. Prior customer-facing experience is a plus, and the role is eligible for EU residents without sponsorship.

Qualifications

• French fluent; English level at least B1.
• Some prior customer-facing experience is a plus.
• Eligible to work in the EU.
• Right to work in Portugal without sponsorship.

Responsibilities

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Skills

French

English

Job description

Location: Porto, Portugal
Work Model: Hybrid

A well-established company in Porto is expanding and looking to bring on a Customer Service Advisor.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Requirements:

• French: Fluent | English: B1
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.