Technical Product Specialist (German-Speaking) - Digital Ads

Concentrix Portugal; Lisboa; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Full paid training

Bring-a-friend bonus

Career development programs

Job summary

Concentrix Portugal in Lisbon, Portugal, is seeking a Technical Support Digital Ads professional to support our client's social media products on-site. You will troubleshoot and resolve complex advertising issues, collaborating with product teams to improve the advertiser experience.

Fluent German (C1) and English (B2) are required, with a Marketing degree and digital marketing experience. The role offers on-site work in Lisbon, with full training and career development opportunities.

Qualifications

• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience managing paid campaigns is mandatory.
• Experience in a Contact Centre or advertising tech company.
• Ability to work in a team and independently.
• Fluent in German (C1) and English (B2).

Responsibilities

• Proactively seek initiatives to improve service and user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products via email and chat.
• Collaborate with Product Operations & Eng to resolve queries.
• Drive customer satisfaction through case journeys and updates.
• Work with in-house technical specialists to educate advertisers on features and issues.

Skills

German (C1)

English (B2)

Digital Marketing Experience

Paid Campaign Management

Team Player

Education

Marketing degree

Job description

If you’re looking to grow and be inspired, as aTechnical Support Digital Ads in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customersupportfor our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Your qualifications

• Are fluent, verbal and written in German (C1)
• Are fluent, verbal and written in English (B2)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience onpaid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s in it for you

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.