Tech Product Specialist (English-Speaking) - Digital Ads - 2000€ Bonus

Concentrix; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Central location in Lisbon

Referral bonus

Full paid training

Equal employment opportunities

Job summary

Concentrix in Lisbon is seeking a Technical Support Digital Ads specialist to support advertiser clients via email and chat, handling end-to-end product troubleshooting and guidance to improve user experience. The role focuses on resolving technical and product queries with collaboration from internal teams.

The ideal candidate has a Marketing degree, hands-on experience in digital marketing and paid campaigns, and strong Italian (C1) and English (B2) communication skills.

Qualifications

• Fluent Italian (C1)
• Fluent English (B2)
• Degree in Marketing or related field
• Experience in Digital Marketing
• Experience in paid campaign management (mandatory)
• Experience in a Contact Centre or Service program for Advertising Tech
• Team player and independent working
• Familiar with social media products and digital advertising

Responsibilities

• Assist with end-to-end product troubleshooting and customer support for client advertising products via email and chat
• Handle inquiries, provide timely updates, and drive customer satisfaction metrics
• Collaborate with Product Operations & Eng groups to resolve generic, technical, or product queries
• Educate advertisers on product features and common issues with in-house specialists
• Maintain service levels across channels and contribute to best-in-class productivity

Job description

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.

Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels

Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries

Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points

Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Are fluent, verbal and written in Italian (C1)

Are fluent, verbal and written in English (B2)

Have a degree in Marketing or related field

Have experience in Digital Marketing

Have experience onpaid campaign management (mandatory)

Have experience in a Contact Centre, Service program for any Advertising Tech company

Have the ability to work as a team member, as well as independently

Are fluent with any social media products usage and basic understanding of digital advertising

What's in it for you

Competitive salary (base and additional bonuses)

Central location in Lisbon,Portugal

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Experience the best version of you! Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.