Technical Customer Support Representative

Cbtalents; Sintra; Presencial; EUR 20 000 - 27 000; Tempo integral

Resumo da oferta

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our on-site team.

The role involves assisting customers with technical questions, troubleshooting issues, and providing clear explanations of solutions across channels.

Candidates based in Portugal or able to relocate independently, with rotating shifts between 07:00 and 22:00, are welcome to apply.

Qualificações

• Proficient in English for customer interactions.
• Experience in tech support or IT support is a plus.
• Ability to explain technical concepts clearly to non-technical users.

Responsabilidades

• Assist customers with technical and product questions.
• Troubleshoot basic issues and guide users through solutions.
• Provide support through multiple channels and maintain a positive tone.
• Explain technical information in a clear, user-friendly way.
• Identify and escalate more complex issues when necessary.
• Deliver a positive and professional customer experience.

Conhecimentos

English

Technical Support

IT Support

Customer Service

Problem Solving

Descrição da oferta de emprego

Are you tech-savvy, curious about AI, and enjoy helping people solve problems?

We're looking for an English-speaking Technical Customer Support Representative to join a customer support team in Lisbon, Portugal.

This role is a great fit for candidates who have experience in tech support, IT-related customer service, or simply have a strong interest in technology and enthusiasm for AI and digital tools.

Location: Lisbon, Portugal
Schedule: Rotating shifts between 07:00 and 22:00
Working Days: 5 days per week, with 2 rotating days off
Work Model: On-site
Relocation: No relocation support provided

What you'll do

• Assist customers with technical and product-related questions
• Troubleshoot basic technical issues and guide users through solutions
• Provide support through customer service channels
• Explain technical information in a clear and user-friendly way
• Identify and escalation more complex issues when necessary
• Deliver a positive and professional customer experience

What we're looking for

• Good command of English
• Previous experience in Customer Support, Technical Support, IT Support, or a related field is a plus
• Tech-savvy and comfortable learning new digital tools
• Genuine interest in technology and AI
• Strong communication and problem-solving skills
• Comfortable working rotating shifts
• Able to work on-site in Lisbon
• Already based in Portugal or able to arrange relocation independently, as relocation support is not available

Fresh graduates with a strong interest in technology are also welcome to apply.