Technical Customer Support Representative

Cross Border Talents; Almada; On-site; EUR 12,000 - 18,000; Full time

Job summary

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our on-site support team. You will assist customers with technical and product questions, troubleshoot issues, and guide users through solutions during rotating shifts.

If you have experience in tech or IT support, a passion for technology and AI, and strong communication, you'll thrive here. Fresh graduates with enthusiasm are welcome; relocation is not provided, so being based in

Qualifications

• Good command of English.
• Previous experience in Customer Support, Technical Support, IT Support, or related field is a plus.
• Tech-savvy and comfortable learning new digital tools.
• Genuine interest in technology and AI.
• Strong communication and problem-solving skills.
• Comfortable working rotating shifts.
• Able to work on-site in Lisbon.
• Already based in Portugal or relocation independently.

Responsibilities

• Assist customers with technical and product-related questions.
• Troubleshoot basic technical issues and guide users through solutions.
• Provide support through customer service channels.
• Explain technical information in a clear and user-friendly way.
• Identify and escalation more complex issues when necessary.
• Deliver a positive and professional customer experience.

Skills

English

Customer support

Tech-savvy

Communication

Problem-solving

Job description

Are you tech-savvy, curious about AI, and enjoy helping people solve problems?

We're looking for an English-speaking Technical Customer Support Representative to join a customer support team in Lisbon, Portugal.

This role is a great fit for candidates who have experience in tech support, IT-related customer service, or simply have a strong interest in technology and enthusiasm for AI and digital tools.

Location: Lisbon, Portugal
Schedule: Rotating shifts between 07:00 and 22:00
Working Days: 5 days per week, with 2 rotating days off
Work Model: On-site
Relocation: No relocation support provided

What you'll do

• Assist customers with technical and product-related questions
• Troubleshoot basic technical issues and guide users through solutions
• Provide support through customer service channels
• Explain technical information in a clear and user-friendly way
• Identify and escalation more complex issues when necessary
• Deliver a positive and professional customer experience

What we're looking for

• Good command of English
• Previous experience in Customer Support, Technical Support, IT Support, or a related field is a plus
• Tech-savvy and comfortable learning new digital tools
• Genuine interest in technology and AI
• Strong communication and problem-solving skills
• Comfortable working rotating shifts
• Able to work on-site in Lisbon
• Already based in Portugal or able to arrange relocation independently, as relocation support is not available

Fresh graduates with a strong interest in technology are also welcome to apply.