Customer Support, English Market (On-site, Day Shift)

CallForTalents; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Meal allowance on prepaid meal card

Private health and dental insurance

22 days annual leave

Public holiday compensation day

Job summary

CallForTalents in Lisbon, Portugal, is hiring for an English support specialist to assist subscribers with subscriptions, billing, and feature guidance. The role is on-site in Lisbon, with a 40-hour workweek and rotating day shifts from 07:00 to 22:00, 7 days a week.

The contract is fixed-term for 12 months, with Portuguese employment law applying, and may become permanent after two years. The package includes a monthly gross salary with holiday and Christmas allowances, a prepaid meal card, and

Responsibilities

• Assist subscribers across the app family with subscription options, account management, technical issues and native features
• Help users manage sign-ups, renewals, billing and plan tiers
• Make targeted outbound calls to resolve subscriber inquiries faster and personalize the support experience
• Educate subscribers on exclusive features and AI capabilities to maximize the value of the platform
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Job description

Join a team providing dedicated English support for subscribers of a leading technology company's premium subscription service. You will help users manage their subscriptions, guide them through exclusive features and integrated AI tools across several social and messaging apps, and troubleshoot technical issues to ensure a top-tier user experience.

Key points

• Location: Lisbon, Portugal, on-site
• Market: English
• Schedule: Day shift. The project operates 24/7, but this role is scheduled between 07:00 and 22:00, Monday to Sunday, on rotating shifts. Daily working time is 8 hours plus a 1-hour lunch break, 40 hours per week
• Contract: Fixed-term employment contract with a foreseeable duration of 12 months, becoming permanent after 2 years. Portuguese employment law applies
• Compensation: Monthly gross salary, with holiday and Christmas allowances paid in monthly instalments, a meal allowance on a prepaid meal card, and a variable monthly productivity bonus based on performance
• Benefits:
  • Private health and dental insurance after contract signature (a NIF and Social Security number are required)
  • 22 days of annual holiday
  • A compensation day if you work on a public holiday

Responsibilities

• Assist subscribers across the app family with subscription options, account management, technical issues and native features
• Help users manage sign-ups, renewals, billing and plan tiers
• Make targeted outbound calls to resolve subscriber inquiries faster and personalize the support experience
• Educate subscribers on exclusive features and AI capabilities to maximize the value of the platform
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Training

• Paid initial training of 10 working days, 8 hours per day, covering the team, software, product knowledge, customer management by phone, email and chat, and on-the-job practice
• A training agreement is signed on the first day, and the employment contract is signed after successful completion
• Training compensation is paid only to those who complete it