Subscription Support Specialist – English Speaking

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 28.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon is seeking an English-speaking customer support specialist to assist subscribers of a premium digital service onsite. You will help with subscriptions, registrations, renewals, billing questions, and guide users through premium features and AI capabilities.

Additionally, you will troubleshoot technical issues and make targeted outbound follow-up calls. You will observe user feedback to identify recurring problems and contribute to service improvements.

Responsabilidades

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Descripción del empleo

Location

Lisbon, Portugal (On-site)

Job description

Join an English-language customer support team assisting subscribers to a premium digital service used across popular social and messaging platforms. You will help customers understand subscription options, manage sign-ups and renewals, resolve billing and account questions, explore premium and AI-powered features, and troubleshoot technical issues. The role combines responsive customer assistance with targeted outbound calls to resolve existing enquiries.

Key responsibilities

Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.

Guide customers through premium platform features and integrated AI capabilities.

Troubleshoot technical questions and provide clear, helpful resolutions.

Make targeted outbound calls to follow up on and resolve subscriber enquiries.

Observe user feedback, identify recurring problems and support service improvements.