Technical Customer Success Manager

Wise Insight; Lisboa; On-site; EUR 36,000 - 60,000; Full time

Job summary

Wise Insight is seeking a sales professional in Lisbon, Portugal to manage a customer portfolio end to end and act as the trusted advisor for accounts. You will identify new opportunities beyond focus accounts, drive deals through discovery and activation, and maintain rigorous CRM hygiene.

The role requires 2+ years of B2B sales experience in a contact center, exceptional English communication, and willingness to work 40 hours per week on rotating shifts. Training is paid and local to Lisbon.

Qualifications

• Exceptional verbal and written English communication skills (C1 minimum).
• Minimum 2 years of experience in B2B sales within a contact center environment.

Responsibilities

• Own a customer portfolio end to end as primary trusted technical advisor.
• Identify and generate new opportunities outside focus accounts and progress them through the sales funnel.
• Drive opportunity completion from initial stages to end, including discovery, positioning and follow-up.
• Convert, close, and grow opportunities across the portfolio with prequalified accounts.
• Maintain CRM hygiene with opportunities, milestones and forecasts.

Skills

English communication

B2B sales

Contact center experience

Job description

Key Information:

Work Model: On-site
Schedule: Rotating Shifts (Monday to Sunday 08:00 to 18:00)

Key Responsibilities:

• Portfolio Ownership: Own a customer portfolio end to end, acting as the primary trusted technical advisor for your accounts.
• Opportunity Creation: Identify and generate new opportunities outside focus accounts, progressing them through thecomplete sales funnel.
• Deal Execution: Drive opportunity completion from initial stages to the end, including technical discovery, solutionpositioning, consumption activation, and customer follow up.
• Pipeline Conversion: Convert, close, and grow opportunities across the entire customer portfolio, including accountsprequalified by the digital sales specialist team.
• CRM Excellence: Maintain strong CRM hygiene to ensure all opportunities, milestones, and forecasts remain complete,current, and backed by evidence.
• Retention and Growth: Engage with churn risk customers actively to protect baseline Azure consumption and strengthencustomer relationships.
• Strategic Priorities: Support pipeline excellence, artificial intelligence and innovation initiatives, and always on skillingpriorities.

Requirements:

• Exceptional verbal and written English communication skills (C1 minimum)
• Minimum 2 years of experience in B2B sales within a contact center environment;
• Paid training
• Willing to work 40 Hours per week on a rotational shift pattern
• Must be locally available in Lisbon, Portugal