Customer Support

Wise Insight; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Competitive salary

Private health insurance

Dental insurance

Resumo da oferta

Wise Insight in Lisbon, Portugal is seeking a Customer Support specialist fluent in English to assist consumers and business users on-site. The role focuses on troubleshooting, guiding customers, and delivering high-quality service across multiple channels with rotational shifts.

You will handle billing inquiries, account access issues, and product guidance while maintaining confidentiality and a collaborative team approach. 40-hour weeks on-site are expected.

Qualificações

• Exceptional verbal and written English communication skills (C1 minimum).
• Relevant previous experience in Technical Support or Customer Service.
• Empathic and helpful demeanor.
• Soft-skills for de-escalating situations when needed.
• Able to handle sensitive information.
• Fast learner and team player.
• Willing to work 40 hours per week on rotational shifts.

Responsabilidades

• Supporting customers with billing and invoicing matters
• Troubleshooting account access issues
• Guiding, supporting, and training customers on the use of the client's products
• Delivering high-quality service that exceeds client expectations and quality scoring measures
• Providing timely, useful responses to customers

Conhecimentos

English communication

Customer service

Empathy

De-escalation skills

Team player

Fast learner

Sensitive information handling

Descrição da oferta de emprego

Position: Customer Support
Language: English
Location: Lisbon, Portugal (On-site)
Schedule: Rotational shifts
Eligibility: EU Citizen or Valid Residency in Portugal

The role is for helping consumers and business users of the client's platform and to provide reactive support across multiple channels, with a focus on troubleshooting and resolving issues efficiently.

Responsibilities:

• Supporting customers with billing and invoicing matters
• Troubleshooting account access issues
• Guiding, supporting, and training customers on the use of the client's products
• Delivering high-quality service that exceeds client expectations and quality scoring measures
• Providing timely, useful responses to customers

Requirements:

• Exceptional verbal and written English communication skills (C1 minimum)
• Relevant previous experience as Technical Support or Customer Service
• Empathic and helpful
• Soft-skills for de-escalating situations when needed
• Able to handle sensitive information
• Fast learner capacity and team player
• Willing to work 40 Hours per week on a rotational shift pattern

Benefits:

• Paid training
• Competitive salary
• Private health and dental insurance