Technical Customer Success Manager – English Market

Cross Border Talents; Lisboa; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Dental insurance

Job summary

Cross Border Talents is hiring a Technical Customer Success Manager to manage a portfolio of SMB customers using cloud technology in Lisbon, Portugal. You will serve as a trusted technical and commercial advisor, driving adoption, expansion and retention across the customer lifecycle.

The role requires strong English communication, experience with CRM and sales pipelines, and the ability to identify business opportunities and position cloud-based solutions.

Qualifications

• Minimum 2 years of B2B sales experience within a contact centre environment.
• Strong customer relationship and portfolio management skills.
• Experience managing sales pipelines and converting opportunities.
• Strong communication, negotiation and consultative selling abilities.
• Ability to understand customer business requirements and position technical solutions.
• Experience with CRM platforms and pipeline management.
• Interest or exposure to cloud computing, Azure, AI and digital transformation.
• Strong analytical, organizational and problem-solving skills.
• Professional fluency in English.

Responsibilities

• Own and manage a portfolio of business customers throughout the customer lifecycle.
• Act as the primary technical and commercial point of contact for assigned accounts.
• Identify new business opportunities and develop existing customer relationships.
• Conduct technical discovery and position suitable cloud solutions.
• Manage opportunities through the complete sales funnel, from qualification to closure.
• Drive cloud consumption, customer adoption and revenue growth.
• Maintain accurate CRM records, opportunity milestones and sales forecasts.
• Identify customers at risk of churn and implement retention strategies.
• Collaborate with internal sales and technical teams to improve customer outcomes.

Skills

B2B sales

Account management

CRM

Pipeline management

Communication

Negotiation

Cloud solutions

English fluency

Tools

CRM platforms

Job description

Technical Customer Success Manager – English Market

Location: Lisbon, Portugal
Work Model: On-site –
Working Hours: Monday to Friday, rotating shifts between 08:00 and 18:00

About the Role

We are hiring a Technical Customer Success Manager to manage and grow a portfolio of high-potential SMB customers using cloud technology.

You will act as a trusted technical advisor, helping customers identify business opportunities, adopt cloud solutions, increase consumption and achieve their technology objectives.

Key Responsibilities

• Own and manage a portfolio of business customers throughout the customer lifecycle.


• Act as the primary technical and commercial point of contact for assigned accounts.


• Identify new business opportunities and develop existing customer relationships.


• Conduct technical discovery and position suitable cloud solutions.


• Manage opportunities through the complete sales funnel, from qualification to closure.


• Drive cloud consumption, customer adoption and revenue growth.


• Maintain accurate CRM records, opportunity milestones and sales forecasts.


• Identify customers at risk of churn and implement retention strategies.


• Collaborate with internal sales and technical teams to improve customer outcomes.

Requirements

• Minimum 2 years of B2B sales experience within a contact centre environment.


• Strong customer relationship and portfolio management skills.


• Experience managing sales pipelines and converting opportunities.


• Strong communication, negotiation and consultative selling abilities.


• Ability to understand customer business requirements and position technical solutions.


• Experience with CRM platforms and pipeline management.


• Interest or exposure to cloud computing, Azure, AI and digital transformation.


• Strong analytical, organizational and problem-solving skills.


• Professional fluency in English.

Working Schedule

• Monday to Friday.


• Rotating shifts between 08:00 and 18:00.


• 40 hours per week.


• 8 working hours per day plus a one-hour lunch break.

Training

• Duration: 20 working days.


• 8 hours per day.


• Training covers product knowledge, systems, customer management and practical on-the-job learning.


• Training compensation is paid proportionally upon successful completion.

Contract & Benefits

• Initial uncertain-term employment contract with a foreseeable duration of 12 months.


• Permanent contract after 2 years, as specified in the project information.


• 22 days of annual leave per year.


• Portuguese public holidays apply.


• Holiday and Christmas allowances paid in monthly instalments.


• Private health and dental insurance after contract signature, subject to having a Portuguese NIF and Social Security number.


• Meal allowance paid through a prepaid meal card.

Work Location

Lisbon, Portugal.