Customer Success Manager

Source Group International; Lisboa; A distancia; EUR 55.000 - 90.000; Jornada completa

Descripción de la vacante

Source Group International is seeking a remote Customer Success professional to support EMEA franchise partners on a 12-month contract. You will drive adoption of digital products, lead stakeholder reviews, and collaborate with Product, Engineering and Marketing teams.

You must set up an LLC and maintain Professional Indemnity Insurance for a B2B engagement, while based in Portugal. The role requires deep SaaS experience, strong client management, and a proven ability to coordinate complex

Formación

• 5–7+ years in Customer Success, Technical Account Management, Consulting or Technical Project Management.
• Experience in SaaS or digital platforms.
• Strong stakeholder management and customer-facing experience.
• Comfortable working with Product and Engineering teams.
• Knowledge of CRM platforms, analytics, Scrum/Agile and software release processes.
• Exposure to APIs, Postman, CMS platforms, Confluence or LaunchDarkly is a plus.

Responsabilidades

• Act as the main customer contact for technology-related topics.
• Drive digital growth projects and customer adoption initiatives.
• Lead stakeholder meetings and business reviews.
• Manage customer relationships, retention and satisfaction.
• Work closely with Product, Engineering, Marketing and Customer Engagement teams.
• Support customers with technical questions, product releases and new feature rollouts.
• Coordinate projects, timelines, expectations and escalations.

Conocimientos

Customer Success

Technical Account Management

Consulting

Technical Project Management

Herramientas

CRM platforms

Postman

Confluence

LaunchDarkly

CMS platforms

Descripción del empleo

This is a fully remote 12-month contract with potential extension. Candidates must be based in Portugal.

B2B / contractor engagement. Candidates must be willing to set up their own LLC/Limited Company and obtain Professional Indemnity Insurance.

You\'ll support franchise partners across EMEA, helping them maximize the value of digital products including mobile apps, online ordering, loyalty programs, delivery solutions, and kiosks.

Key Responsibilities

• Act as the main customer contact for technology-related topics.
• Drive digital growth projects and customer adoption initiatives.
• Lead stakeholder meetings and business reviews.
• Manage customer relationships, retention, and satisfaction.
• Work closely with Product, Engineering, Marketing, and Customer Engagement teams.
• Support customers with technical questions, product releases, and new feature rollouts.
• Coordinate projects, timelines, expectations, and escalations.

Ideal Background

• 5-7+ years in Customer Success, Technical Account Management, Consulting, or Technical Project Management.
• Experience in SaaS or digital platforms.
• Strong stakeholder management and customer-facing experience.
• Comfortable working with Product and Engineering teams.
• Knowledge of CRM platforms, analytics, Scrum/Agile, and software release processes.
• Exposure to APIs, Postman, CMS platforms, Confluence, or LaunchDarkly is a plus.

We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.