German Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Híbrido; EUR 16 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Language bonus

Meal stipend

Performance bonus

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a German-speaking Customer Support Specialist to join our growing global team. You will assist German-speaking clients via calls, emails, and chats, handling product features, warranties, deliveries, and orders, while also diagnosing technical issues and escalating as needed.

You’ll log all interactions in our CRM and stay current with new releases. The role begins with in-person training, then moves to a flexible hybrid model.

Qualificações

• Fluent German (C1/C2) and English (B2) proficiency.
• Willing to relocate to Portugal and reside in Lisbon area.
• Experience in customer support, retail, tech or hospitality preferred.

Responsabilidades

• Assist customers via calls, emails and live chats about product features, warranty, deliveries, and orders.
• Diagnose technical issues with smart appliances and guide fixes or escalate to specialists.
• Log interactions in CRM and maintain data quality.
• Stay updated on product releases and company standards to provide empathetic support.
• Attend paid workshops to learn about new products and service workflows.

Conhecimentos

German language

English proficiency

Customer support

Descrição da oferta de emprego

Are you a natural problem solver who loves helping people? Speak fluent German and want to build a rewarding career in one of Europe's most vibrant coastal capitals?

We are seeking energetic, goal-oriented German-Speaking Customer Support Specialists to become part of our growing global team based in Lisbon, Portugal. In this position, you will serve as the voice of a globally recognized leader in home appliances and consumer tech, offering top-tier assistance to German-speaking clients.

Note: This position starts with initial in-person training before moving to a flexible hybrid work model.

Key Responsibilities

• Customer Assistance: Resolve incoming calls, emails, and live chats concerning product features, warranty coverage, deliveries, setups, and account orders.
• Problem Diagnosis: Identify technical issues with smart appliances and devices, offering clear instructions to fix problems or escalating cases to specialized technical departments.
• Record Keeping: Log all client interactions and solutions accurately into our CRM system to maintain consistent service quality.
• Brand Representation: Keep up to date on new releases, smart home innovations, and company standards to deliver empathetic, high-quality assistance.
• Ongoing Learning: Attend paid continuous learning workshops to stay ahead of new product rollouts, technical guidelines, and service workflows.

Candidate Requirements

• Languages: Fluent (C1/C2 level) German capability, combined with strong functional English skills (B2 level).
• Location: Currently living in Lisbon or fully equipped to relocate to Portugal on your own.
• Interpersonal Skills: A patient, optimistic, and client-centric attitude paired with excellent verbal and written communication abilities.
• Digital Literacy: Skilled at using online tools, management software, and handling multi-screen workstations.
• Preferred Experience: Prior work history in customer support, retail, tech, or hospitality—plus an interest in personal electronics is an added advantage!
• Schedule: 40 hours per week, spread across 5 working days.
• Shifts: Rotating shift patterns assigned exclusively between 07:00 and 17:00.
• Work-Life Integration: Take advantage of set daytime working hours, leaving your late afternoons and evenings open to experience Lisbon's coastal lifestyle, history, and social life.
• Base Pay: €1,450 gross per month (distributed over 14 payments per year, including mandatory Portuguese summer and holiday bonuses).
• Language Bonus: Extra €150 monthly stipend for utilizing your German language skills.
• Incentive Bonus: Earn up to €100 extra per month based on meeting target quality metrics.
• Daily Meal Stipend: €7 per working day (adding roughly €140–€150 tax-free to your monthly take-home pay).
• Medical Benefits: Comprehensive private health and life insurance active starting from day one.
• Career Advancement: Direct internal development routes toward Team Leader, Quality Specialist, or Corporate Trainer roles.
• Company Culture: A dynamic, diverse international community featuring active social events and dedicated leadership.

Relocation Guidelines

Please note that relocation packages or flight subsidies are not available for this role. Candidates relocating from abroad must be completely prepared to organize and finance their own transportation, legal residency paperwork, and housing accommodations in Lisbon.

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