Customer Support Specialist (Italian Speaker)-Consumer Electronics

Cross Border Talents; Almada; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon seeks a Customer Support Specialist for native Italian speakers to deliver post-sales technical support for leading appliance brands. You will be the first point of contact, handling inquiries via phone and email and guiding customers through diagnostics.

The role requires on-site work in Lisbon, with a customer-centric approach and strong communication skills in Italian and English.

Qualifications

• Native Italian and professional working fluency in English.
• Strong customer-centric mindset with excellent written and verbal communication.

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standard procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs and complaints.
• Utilize multiple software platforms during customer interactions.
• Escalate complex issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Skills

Italian (native)

English (professional)

Customer focus

Technical aptitude

Problem solving

Job description

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM - 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.