Customer Service Representative (Italian Speaking) | Lisbon, Portugal | On-site

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Stable Full-Time Employment

Comprehensive Training & Onboarding

Career Growth Opportunities

International and Multicultural Work环境

Opportunity to Work with Globally Rec­

Resumo da oferta

Cross Border Talents is seeking a customer support specialist to join an international team supporting leading household appliance brands. You will be the first point of contact, handling technical and customer inquiries via phone and email to resolve issues and deliver an outstanding experience.

This role emphasizes troubleshooting, product information, order and repair support, with opportunities for growth within a multicultural environment and a strong training program.

Qualificações

• EU Work Authorization required.
• Fluent Italian and English (C1+ level).
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.
• Customer-focused mindset.
• Ability to work efficiently with multiple software applications.
• Previous customer service experience is a plus.

Responsabilidades

• Provide first-line customer and technical support via phone and email
• Troubleshoot and diagnose technical issues
• Assist customers with product information, orders, repairs, and complaints
• Escalate complex cases to the appropriate department
• Work across multiple systems and support tools simultaneously
• Deliver a high level of customer satisfaction through proactive support
• Identify cross-selling opportunities when appropriate

Conhecimentos

Fluent Italian

Fluent English

Excellent communication

Troubleshooting

Customer-focused mindset

Software proficiency

Ferramentas

CRM software

Helpdesk tools

Descrição da oferta de emprego

About the Role

Join an international customer support team assisting customers of leading household appliance brands. As the first point of contact, you will provide technical and customer support via phone and email, helping customers resolve issues while delivering an excellent customer experience.

Key Responsibilities

• Provide first-line customer and technical support via phone and email
• Troubleshoot and diagnose technical issues
• Assist customers with product information, orders, repairs, and complaints
• Escalate complex cases to the appropriate department
• Work across multiple systems and support tools simultaneously
• Deliver a high level of customer satisfaction through proactive support
• Identify cross-selling opportunities when appropriate

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Excellent communication and interpersonal skills

Strong troubleshooting and problem-solving abilities

Customer-focused mindset

Ability to work efficiently with multiple software applications

Previous customer service experience is a plus.

What We Offer

Performance Bonus

Daily Meal Allowance

Stable Full-Time Employment

Comprehensive Training & Onboarding

Career Growth Opportunities

International and Multicultural Work Environment

Opportunity to Work with Globally Recognized Brands

Schedule

• Monday to Saturday (including public holidays)
• Sunday and one rotational day off
• Rotating shifts between 08:00 and 18:00 (Portuguese time)