Tech Support Specialist — German & English

Cbt; Portel; Presencial; EUR 12.000 - 19.000; Jornada completa

Descripción de la vacante

CBT seeks a dedicated technical support specialist to assist customers in German and English. You will diagnose issues, guide users through solutions, and ensure a high level of user satisfaction across software products.

The role requires clear communication, patience, and problem-solving skills, with the ability to document cases, follow up, and collaborate with technical teams to resolve complex problems quickly.

Formación

• Fluency in German and English with strong communication skills.
• Experience in technical support or helpdesk is a plus.

Responsabilidades

• Provide technical support to customers in German and English, resolving issues and ensuring user satisfaction.
• Document and track issues in the ticketing system.
• Collaborate with product and engineering teams to escalate complex problems.

Descripción del empleo

CBT seeks a dedicated technical support specialist to assist customers in German and English. You will diagnose issues, guide users through solutions, and ensure a high level of user satisfaction across software products.

The role requires clear communication, patience, and problem-solving skills, with the ability to document cases, follow up, and collaborate with technical teams to resolve complex problems quickly.