Team Leader – Dutch (Lisbon)
Hiring International Academy
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Job summary
Hiring International Academy in Lisbon is seeking a Team Leader for Dutch-speaking agents. The role involves leading a team, coaching members, and driving performance to achieve targets in a dynamic customer service environment.
The ideal candidate speaks fluent Dutch and English, has prior team leadership experience, and already resides in Lisbon with EU work authorization. This is a local, on-site position with a focus on developing teams and delivering results.
Qualifications
- Fluent Dutch and English required.
- Experience leading a team or coaching others (customer service experience is a plus).
- Already living in Lisbon, with EU work authorisation.
Responsibilities
- Lead, motivate and coach a team of Dutch-speaking agents.
- Track team performance and help everyone hit their targets.
- Support the team with complex cases and escalations.
- Be the link between your team and management.
Skills
Job description
Title: Team Leader - Dutch (Lisbon)
Location: Lisbon, Portugal
Spreek je Nederlands en wil je een team leiden? Zet de volgende stap in je carrière in Lissabon!
This position is based in Lisbon, Portugal (local candidates only).
Lead a Dutch-speaking customer service team, coach people to grow and make a real impact on results.
- A leadership role with real responsibility
- No Sundays: shifts Monday to Saturday, between 09:00 and 22:00
- Work for an international customer experience company in Lisbon
- Grow your career in team management
- Lead, motivate and coach a team of Dutch-speaking agents
- Track team performance and help everyone hit their targets
- Support the team with complex cases and escalations
- Be the link between your team and management
- Fluent Dutch and English
- Experience leading a team or coaching others (customer service experience is a plus)
- Already living in Lisbon, with EU work authorisation
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