Dutch-Speaking Customer Support - Team Leader

FH Collective Academy; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Job summary

FH Collective Academy in Lisbon, Portugal is seeking a Dutch-speaking Team Leader to manage and support a customer service team on-site. You will lead daily operations and ensure high service levels, while communicating fluently in Dutch and English.

The role requires proven leadership, strong interpersonal skills, and the ability to motivate a team in a dynamic environment. Rotational shifts between 09:00 and 22:00, Monday through Saturday, with on-site work only in Lisbon.

Qualifications

• Fluent Dutch and English are required.
• Proven experience in a Team Leader/leadership role.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and support a customer service team.
• Provide guidance and support to team members.
• Maintain an efficient and positive team environment.
• Support the team in achieving service and operational objectives.
• Ensure clear and effective communication within the team.
• Assist with resolving team-related issues as needed.
• Contribute to maintaining high customer service standards.

Skills

Dutch

English

Leadership

Team management

Job description

Dutch-Speaking Team Leader | Lisbon

We are looking for a Dutch-speaking Team Leader to join a dynamic customer service environment in Lisbon, Portugal.

This is an on-site leadership opportunity for an experienced professional who is confident in managing and supporting a team and communicating fluently in both Dutch and English.

Job Details

• Location: Lisbon, Portugal
• Work Model: On-site
• Position: Team Leader
• Languages: Dutch + English
• Dutch: Fluent
• English: Fluent
• Schedule: Rotational shifts
• Working Days: Monday–Saturday
• Working Hours: Between 09:00–22:00
• Relocation: No relocation support provided

About the Role

As a Team Leader, you will be responsible for leading a team within a customer service environment. You will play an important role in supporting team performance and maintaining an effective and collaborative working environment.

The position requires strong proficiency in Dutch and English and is based fully on-site in Lisbon.

Key Responsibilities

• Lead and support a customer service team
• Provide guidance and support to team members
• Help maintain an efficient and positive team environment
• Support the team in achieving service and operational objectives
• Ensure clear and effective communication within the team
• Assist with resolving team-related issues when required
• Contribute to maintaining high customer service standards

Note: The source document does not provide a detailed list of specific Team Leader responsibilities, so the responsibilities above are kept general and aligned with the role description rather than adding unsupported project-specific duties.

Requirements

• Fluent Dutch
• Fluent English
• Previous experience in a Team Leader / leadership position is highly relevant
• Strong communication and interpersonal skills
• Ability to lead, support and motivate a team
• Customer-focused mindset
• Ability to work effectively in a dynamic environment
• Must be currently located in Lisbon, Portugal
• Availability to work on-site
• Flexibility to work rotational shifts

The document specifically requires fluent Dutch, fluent English and that candidates are already local to Lisbon.

Working Schedule

The role operates on rotational shifts from Monday to Saturday, with working hours scheduled between 09:00 and 22:00.

Candidates should therefore be flexible regarding their working schedule and available across the specified operating hours.

Relocation

Relocation support is not provided.

Candidates must already be located in Lisbon, Portugal to be considered for the position.