Team Leader - Dutch and English

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Supportive leadership

Career development

Multicultural environment

Descripción de la vacante

Savior Artigos Texteis Lda in Lisbon is seeking a team leader to guide a multilingual customer service team. You will coach agents, monitor performance, and ensure smooth operations in a dynamic contact center.

Fluency in Dutch and English is essential, and you will report on team results, handle escalations, and support development paths within a friendly, on-site work environment.

Formación

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Conocimientos

Dutch fluency

English fluency

Descripción del empleo

Looking for Dutch and English speaking jobs in Lisbon, Portugal? We are hiring team leaders to join a multilingual team supporting an international client. In this role you will coach a team of agents, monitor quality and keep daily operations on track. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Requirements

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours: Rotation shifts from Monday to Saturday - 9am until 10pm.