Lead Dutch CX Team in Lisbon – Grow & Impact

Cross Border Talents; Lisboa; In loco; EUR 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a Team Leader to manage a Dutch-speaking customer service team. You will coach peers, drive performance and help shape results in a fast-paced, international environment. This role is based in Lisbon with local candidates only.

You’ll lead shifts, support escalations, and serve as the link between your team and management, contributing to a culture of growth and excellence. Fluent Dutch and English are required, and EU work authorization is a must.

Competenze

• Experience leading a team or coaching others in a customer service setting.
• Fluent Dutch and English.
• Already living in Lisbon with EU work authorization.

Mansioni

• Lead, motivate and coach a team of Dutch-speaking agents.
• Track team performance and help everyone hit their targets.
• Support the team with complex cases and escalations.
• Be the link between your team and management.

Conoscenze

Leadership

Team coaching

Dutch language

English language

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a Team Leader to manage a Dutch-speaking customer service team. You will coach peers, drive performance and help shape results in a fast-paced, international environment. This role is based in Lisbon with local candidates only.

You’ll lead shifts, support escalations, and serve as the link between your team and management, contributing to a culture of growth and excellence. Fluent Dutch and English are required, and EU work authorization is a must.