(Swedish) Technical Customer Advisor - Search Engine Project

Eugenia Talent; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Benefits offered by this job

Accommodation provided for a special a

Relocation flight reimbursement

Initial training and ongoing learning

Team building activities

Permanent contract

Job summary

Eugenia Talent in Lisbon is seeking a Swedish Technical Customer Advisor for a search engine project. You will assist customers by telephone, email and chat while delivering technical help on the platform.

You will apply the correct escalation process when necessary, listen actively, ask clear questions, and identify the best solution to ensure the customer leaves satisfied. The role offers a permanent contract, an attractive salary package with performance bonuses, relocation flight

Qualifications

• Native level Swedish is required.
• Good English skills are required.
• Experience in customer service is a plus.
• Troubleshooting technical issues is advantageous.
• Able to multitask and manage time effectively.

Responsibilities

• Assist customers by telephone, email and chat.
• Provide technical assistance on the platform.
• Apply the correct escalation process when necessary.
• Be an active listener and ask clear questions to help the customer.
• Identify and propose the best solution to help the customer.
• Deliver high level of service and ensure customer satisfaction.

Skills

Swedish (native)

English (intermediate)

Customer service

Technical troubleshooting

Time management

Job description

(Swedish) Technical Customer Advisor - Search Engine Project

Job Openings (Swedish) Technical Customer Advisor - Search Engine Project

About the job (Swedish) Technical Customer Advisor - Search Engine Project

Type of position

Full-time position

Key languages

Native level of Swedish

Sector

Customer Service / Technical support

About our Client

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native Swedish and you would like to work in Lisbon, reach out to us!

The Offer

• Assist customer by the telephone, emails and chat
• Offer technical assistance on the platform
• Apply the correct escalation process when necessary
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished.
• Gather all relevant information into the system and always make sure you deliver a high level of service.

Requirements

• Excellent communication skills in Swedish and intermediate level in English
• Experience in technical troubleshooting is a plus
• Genuine care giver with a problem solver mind.
• Able to multi-task, proactive and good with time management
• Comfortable with phone calls, email writing and social media
• Attractive salary package with performance bonuses
• Permanent contract
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area.