Swedish Tech Support Specialist - Search Engine Project

Eugenia Talent; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Benefits offered by this job

Accommodation provided for a special a

Relocation flight reimbursement

Initial training and ongoing learning

Team building activities

Permanent contract

Job summary

Eugenia Talent in Lisbon is seeking a Swedish Technical Customer Advisor for a search engine project. You will assist customers by telephone, email and chat while delivering technical help on the platform.

You will apply the correct escalation process when necessary, listen actively, ask clear questions, and identify the best solution to ensure the customer leaves satisfied. The role offers a permanent contract, an attractive salary package with performance bonuses, relocation flight

Qualifications

• Native level Swedish is required.
• Good English skills are required.
• Experience in customer service is a plus.
• Troubleshooting technical issues is advantageous.
• Able to multitask and manage time effectively.

Responsibilities

• Assist customers by telephone, email and chat.
• Provide technical assistance on the platform.
• Apply the correct escalation process when necessary.
• Be an active listener and ask clear questions to help the customer.
• Identify and propose the best solution to help the customer.
• Deliver high level of service and ensure customer satisfaction.

Skills

Swedish (native)

English (intermediate)

Customer service

Technical troubleshooting

Time management

Job description

Eugenia Talent in Lisbon is seeking a Swedish Technical Customer Advisor for a search engine project. You will assist customers by telephone, email and chat while delivering technical help on the platform.

You will apply the correct escalation process when necessary, listen actively, ask clear questions, and identify the best solution to ensure the customer leaves satisfied. The role offers a permanent contract, an attractive salary package with performance bonuses, relocation flight