Remote Technical Support Agent for Swedish Market | Portugal-Based

Cross Border Talents; Braga; Teletrabalho; EUR 22 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Full remote setup with equipment

Meal allowance

Relocation support for international H

Paid training and onboarding

Holiday and Christmas bonuses

Resumo da oferta

Cross Border Talents is seeking a Swedish-speaking E-commerce Support Specialist to join a remote project in Portugal for a leading tech brand. You will assist customers with order tracking, returns, and payments, communicating via phone, email, and chat.

Data security under GDPR/PCI standards must be observed; you will escalate complex cases and collaborate with logistics and finance teams. Flexible shifts available, and onboarding is provided.

Qualificações

• Swedish (C2 level) and English (C1) proficiency.
• Strong communication and customer service skills.
• Detail-oriented mindset with problem-solving attitude.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
• EU citizen or valid residence for Portugal is required.

Responsabilidades

• Assist customers with order tracking, returns, payments, and inquiries.
• Handle inquiries about online orders: delivery, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure GDPR/PCI data security compliance and escalate complex cases.

Conhecimentos

Swedish

English

Customer service

Descrição da oferta de emprego

Remote Technical Support Agent for Swedish Market | Portugal-Based

Job Openings Remote Technical Support Agent for Swedish Market | Portugal-Based

About the job Remote Technical Support Agent for Swedish Market | Portugal-Based

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires