Swedish Customer Service Representative (Lisbon)

Cloudheight Solutions; Lisboa; On-site; EUR 16,740 - 18,972; Full time

Benefits offered by this job

Comprehensive relocation support

Health benefits

Full training provided

Career advancement opportunities

Job summary

A leading digital advertising company in Lisbon is seeking a Customer Delight Specialist fluent in Swedish. You will support high-level clients across multiple channels, ensuring an excellent user experience with self-service products. The company offers comprehensive relocation support, a competitive salary of €1500 - €1700 gross per month, health benefits, and opportunities for professional development. Join a dynamic team and make a real impact in a fast-paced environment.

Qualifications

• Fluency in Swedish is essential for this role.
• Proficient English communication skills are required.
• Strong interpersonal and problem-solving abilities are a must.

Responsibilities

• Provide support to high level clients via chat, email, and phone.
• Support and expand self-serve advertising base for clients.
• Provide pre and post-sales support for self-service products.

Skills

Fluency in Swedish

Proficient English communication skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Basic computer knowledge

Ability to multitask

Team-oriented

Job description

Take the next step in your career by working with top global brands in a dynamic, fast‑paced environment alongside a supportive team. We seek individuals eager to make an impact, add value, and unleash their full potential.

Are you fluent in Swedish? This opportunity is for you!

What You Will Do

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone.
• Support and expand the self‑serve advertising base for clients in the online and digital advertising domain.
• As a Customer Delight for Social Media, you’ll provide pre and post‑sales support for all self‑service products.
• Provide product and tool support to enhance clients’ experience.
• Identify and solve problems, such as technical bugs and ads’ delivery issues.
• Resolve customer issues in a timely manner and pro‑actively communicate to clients on progress.
• Pro‑actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from our customers to engineering.

What You Need

• Fluency in Swedish
• Proficient English communication skills.
• Strong communication, interpersonal, and problem‑solving abilities.
• Basic computer knowledge and technical skills.
• Ability to multitask effectively.
• Team‑oriented with the ability to thrive in a fast‑paced, energetic environment.

What We Offer

• Comprehensive relocation support to Lisbon for candidates relocating within Europe.
• Competitive monthly salary 1500 - 1700€ gross / month.
• Health benefits and various other discounts.
• Full training provided by certified instructors.
• Opportunities for career advancement and professional development.

You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.