Swedish Customer Advisor in Lisbon

Cross Border Talents; Oeiras; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Job summary

A forward-thinking company in Lisbon seeks a motivated Customer Support Specialist fluent in Swedish to provide exceptional support across various channels. Ideal candidates have 0-1 years of experience in customer support and possess strong communication and problem-solving skills. This role offers competitive salary, meal allowance, health and life insurance, and a supportive office environment.

Qualifications

• Fluent in Swedish is mandatory.
• 0-1 year of experience in customer support is acceptable.
• EU Citizenship or Portuguese Residency Card required.

Responsibilities

• Deliver outstanding customer service via multiple channels.
• Assist with account setup and payment troubleshooting.
• Resolve technical issues swiftly and professionally.
• Build trust through empathetic communication.
• Suggest process improvements for better service.

Skills

Fluent in Swedish (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Job description

About the job Swedish Customer Advisor in Lisbon

Grow Your Career in Customer Support!

Are you passionate about helping others and making a real difference in their day-to-day experience? We're looking for a motivated and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments and enjoy meaningful interactions, this role could be your next step forward.

Role Overview

As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.

Key Responsibilities

• Deliver outstanding customer service across various communication channels
• Assist users with tasks like account setup, verification, login issues, and payment troubleshooting
• Resolve technical problems quickly and professionally
• Serve as a reliable contact point, particularly for customers in the sports sector
• Build trust by communicating with empathy, patience, and clarity
• Adhere to company standards to ensure consistent service quality
• Offer suggestions for process improvements and customer journey enhancements

Requirements

• Fluent in Swedish (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Onsite Work

Engage and grow in a collaborative office environment

Relocation Package

Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!