Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Porto; Presencial; EUR 17.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully paid training

Comprehensive health insurance

Relocation package to Sofia (flight, +

Monthly performance bonus

Professional development programs

Multicultural workplace in Sofia

Descripción de la vacante

Mercier Consultancy Group is seeking a Portuguese-speaking Customer Support Specialist to join its international team in Sofia, Bulgaria. You will provide empathetic, multilingual support to international clients via phone, email, and live chat, while resolving complex issues and maintaining thorough CRM records.

The role requires native or fluent Portuguese and English proficiency, along with customer-focused problem-solving.

Formación

• Portuguese is native or fluent (written and spoken).
• English proficiency required for team communication.
• Prior client-facing or customer support experience is advantageous.
• Strong problem-solving and customer-centric mindset.
• EU passport valid (mandatory).
• Committed to excellence in European Portuguese-speaking roles.

Responsabilidades

• Provide professional, empathetic support via phone, email, and live chat.
• Resolve inquiries and technical issues to maintain high satisfaction.
• Keep accurate records of client interactions in CRM systems.
• Share insights to improve customer support processes.
• Collaborate with cross-functional teams to address service trends.
• Maintain high standards of quality and professionalism in a premier Portuguese-speaking role.
• Participate in ongoing training on products and best practices.

Conocimientos

Portuguese

English

Customer support

Descripción del empleo

Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations across the European continent. As experts in the Customer Support Services industry, we pride ourselves on delivering bespoke career solutions that empower our candidates to thrive in dynamic, global environments.

Job Overview

We are currently seeking an exceptional communicator for a Portuguese Speaking Customer Support Specialist position in Bulgaria. This is an outstanding opportunity to join a high-growth sector, where your language expertise will serve as the cornerstone for providing world-class assistance to international clients within the bustling Customer Support Services market.

Key Responsibilities

• Deliver professional and empathetic support to customers via phone, email, and live chat
• Resolve complex inquiries and technical issues efficiently to ensure high customer satisfaction levels
• Maintain detailed and accurate records of client interactions within our internal CRM systems
• Contribute to the continuous improvement of the Customer Support Services team by sharing insights and feedback
• Collaborate with cross-functional departments to address service trends and improve overall user experience
• Uphold the high standards of quality and professionalism expected at one of the premier Portuguese-speaking jobs in the region
• Participate in ongoing training sessions to stay updated on product developments and service best practices

Requirements

• Native or fluent Portuguese (spoken and written)
• Proficiency in English for effective team communication
• Previous experience in a client-facing or Customer Support Services role is highly advantageous
• Strong problem-solving skills and a customer-centric mindset
• Valid EU passport (mandatory)
• Passion for excellence and a desire to build a career through high-quality Portuguese-speaking jobs in Europe

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home
• Monthly Performance Bonus linked to your success in the Customer Support Services sector
• Access to professional development programs designed for those pursuing long-term jobs in Bulgaria
• A vibrant, multicultural workplace culture in the heart of Sofia
• And Much More..

Life in Bulgaria

Bulgaria is a hidden gem in southeastern Europe, offering a perfect blend of historic charm, modern innovation, and stunning natural landscapes. By choosing one of our many jobs in Bulgaria, you will enjoy a high quality of life, affordable living costs, and a Mediterranean-influenced climate that makes outdoor exploration a year-round delight. Living in Bulgaria means becoming part of an welcoming, diverse community that embraces international professionals.

The relocation process to Bulgaria is seamless, thanks to our comprehensive support packages. From the culinary delights found in local markets to the dynamic social scene in Sofia, Bulgaria provides an ideal environment for career-driven individuals to balance professional ambition with personal growth. Discover why so many professionals are choosing Bulgaria for their next international adventure.