Latvian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development

Job summary

Mercier Consultancy Group in Sofia seeks a Latvian-speaking Support Specialist to join on-site in Bulgaria. You will handle customer inquiries via phone, email, and live chat, delivering accurate information and troubleshooting solutions in Latvian while collaborating with international teams. The role includes full relocation, paid training, and competitive benefits to ensure a smooth transition and ongoing professional growth.

Qualifications

• Native or fluent Latvian (spoken and written).
• Strong command of the English language for corporate communication.

Responsibilities

• Provide high-level assistance to customers via phone, email, and live chat.
• Represent clients professionally by delivering accurate information and troubleshooting solutions in Latvian.
• Maintain detailed records of customer interactions to ensure quality assurance standards are met.
• Collaborate with international teams to optimize service delivery and enhance the customer experience.
• Analyze complex customer queries and provide timely, effective resolutions.
• Participate in ongoing training sessions to stay updated on service protocols.

Skills

Latvian language

Customer support

Communication

Job description

Latvian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with high-growth corporations across Europe. We specialize in connecting bilingual professionals to career-defining opportunities, consistently maintaining our reputation as a leader in the competitive landscape of Jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional to join our team in Sofia as a Latvian Speaking Support Specialist. This Latvian Speaking Support Specialist position in Bulgaria offers an exceptional opportunity to advance your career within the fast-paced Customer Support Services industry while enjoying a comprehensive support structure.

Key Responsibilities

• Provide high-level assistance to customers via phone, email, and live chat within the Customer Support Services sector.

• Represent our clients professionally by delivering accurate information and troubleshooting solutions in Latvian.

• Maintain detailed records of customer interactions to ensure quality assurance standards are met.

• Collaborate with international teams to optimize service delivery and enhance the overall customer experience.

• Analyze complex customer queries and provide timely, effective resolutions.

• Participate in ongoing training sessions to stay updated on service protocols and industry best practices.

• Contribute to a positive, efficient, and solution-oriented work environment.

• Native or fluent Latvian (spoken and written).
• Valid EU passport (mandatory).
• Strong command of the English language for corporate communication.
• Passion for excellence in the Customer Support Services industry.
• Excellent communication and problem-solving skills, highly valued in Latvian-speaking jobs.
• Ability to relocate to Sofia for this on-site Latvian Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Customer Support Services field.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless transition to Bulgaria.
• Attractive Monthly Performance Bonus.
• Career development and advancement opportunities within the firm.
• And Much More...

Life in Bulgaria

Sofia, the vibrant capital city, is the perfect destination for those seeking a dynamic lifestyle in Bulgaria. Known for its rich history, affordable cost of living, and stunning natural scenery, Bulgaria offers a unique blend of modern city amenities and breathtaking mountain landscapes that make it one of the most sought-after locations for international talent.

By accepting this Latvian Speaking Support Specialist position in Bulgaria, you will join a growing expat community that enjoys excellent dining, a thriving cafe culture, and a high quality of life. The warm hospitality of Bulgaria ensures you will feel right at home as you develop your professional trajectory in the heart of Europe.