(Swedish) Customer Service Representative (m/f)

Eugenia Talent; Lisboa; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Snacks and beverages

Bonuses (monthly & yearly)

Resumo da oferta

Eugenia Talent in Lisbon is seeking a Swedish-speaking Customer Service Representative (m/f) to join our dynamic team. You will handle online chats, emails, and calls, ensuring high customer satisfaction while identifying and triaging issues.

Requirements include at least 1 year in customer support, confidentiality, and a willingness to grow with the company. We offer a competitive salary with monthly and yearly bonuses, meal allowance, and health and life insurance.

Qualificações

• At least 1 year of experience in customer support.
• Confidential handling of data and customer information.
• Experience with online chat and email support is preferred.

Responsabilidades

• Handle online chats, emails, and phone calls as assigned.
• Identify and resolve customer issues promptly and escalations when needed.
• Keep records of actions taken and classify issues for future reference.
• Assist with account creation, reviewing/uploading videos, and channel upkeep.

Conhecimentos

Swedish language

Customer service

Descrição da oferta de emprego

(Swedish) Customer Service Representative (m/f)

About the job (Swedish) Customer Service Representative (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of Swedish
Advanced English

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation
• Keeping a record of every action and classifying situations and potential faults
• Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep

Requirements:

• A minimum of 1 year experience in customer support
• Treat all data with utmost confidentiality
• Competitive salary with monthly and yearly bonuses;
• Meal allowance, health- and life insurance;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company.