Customer Support for Online Video Platform - Swedish

Cognizant; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & development opportunities

Relocation support

Private health insurance

Life insurance

Paid training

Gym discounts

Resumo da oferta

Cognizant is seeking a Customer Support Agent in Lisbon to help Swedish-speaking users across phone, email, and chat. You will troubleshoot issues, document actions, and classify bugs to assist the client's engineering team.

The role is full-time in the Lisbon office and requires strong communication and teamwork. Candidates should have Swedish fluency, English proficiency at least at level B2, and at least a year of customer service experience.

Qualificações

• Native Swedish level written and spoken communication skills.
• Minimum B2 Level English spoken and written.
• At least 12 months of direct customer service experience.
• Good communication skills, both verbal and oral.
• European Nationality or Portuguese Work Permit.

Responsabilidades

• You will answer customer queries via phone, email or chat and troubleshoot.
• Provide general and technical support to customers of our client's paid products.
• Escalate complex problems according to defined procedures.

Conhecimentos

Native Swedish

English B2

Customer service

Communication skills

Team spirit

Proactive attitude

Organized learner

Attention to detail

Empathy

Flexible hours

Descrição da oferta de emprego

Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.
You can see the details below and we would be happy to address any questions you might have.

Full-time in office, in Lisbon.

Requirements

• Native Swedish level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 7AM to 7PM / Monday to Saturday

Responsibilities

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Opportunity to be part of a global organization focused on development
• Open-minded and multinational environment
• Training & development opportunities
• Relocation support and allowance (only applicable to candidates moving from abroad Portugal)
• Two months of paid training agreement
• One year Full-time Contract, with 30 days of probation
• Private health insurance including family plan (Spouse + children free of charge)
• Life insurance
• Child benefits such as Nursery Voucher and Student Voucher
• Doctor at office for 2 hours once a week
• Employee Assistant Program (EAP) to promote wellbeing of employee's (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/"Dia platino" service)
• Discount membership and access various gyms across Portugal
• In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.