Norwegian Customer Advisor - Lisbon, Portugal

Sitel Corp.; Lisboa; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private healthcare

Dental insurance

Training and development

Growth opportunities

Resumo da oferta

Sitel Corp. in Lisbon, Portugal, is seeking a Norwegian Customer Advisor to join our on-site team.

You will provide first contact resolutions to customer queries and deliver specialized support through written and phone communication. The ideal candidate will be a native or proficient Norwegian speaker (C2) with advanced English (C1), strong communication skills, and a genuine interest in delivering excellent customer service.

Qualificações

• Native or proficient level of Norwegian (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication and writing skills.
• EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Portugal (Lisbon).

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
• Meet and exceed customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value and we are proud of.

Conhecimentos

Norwegian

English

Customer service

Communication

Problem solving

Descrição da oferta de emprego

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are youNorwegiannative or fluent with strongEnglishcommunication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join ourNorwegian Customer Advisorteam.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level ofNorwegian(C2)
• Advanced level ofEnglish(at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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