Support Technician (French Speaking) - F/H/NB

Cegid; Porto; Presencial; EUR 21 000 - 26 000; Tempo integral

Resumo da oferta

Cegid recherche un technicien support client pour accompagner ses clients internationaux dans l’utilisation des solutions Retail. Vous interviendrez par téléphone, portail et chat, en français, anglais et/ou espagnol.

Idéalement, vous avez des études en informatique et une appétence pour le service client, avec une approche analytique et rigoureuse pour résoudre les problématiques techniques et fonctionnelles.

Qualificações

• Des études en informatique ou compétences équivalentes.
• Bonne maîtrise de Windows et d’un environnement IT.
• Anglais courant et/ou espagnol pour interagir avec des clients internationaux.

Responsabilidades

• Traiter les demandes des clients, apporter une réponse et proposer une solution ou les transférer selon le cas.
• Gérer les demandes clients en conformité avec le contrat de service, quel que soit le canal (appel entrant, portail, chat).
• Assurer le suivi des demandes clients en respectant les consignes fournies.
• Appliquer les bonnes pratiques quotidiennes du support et garantir la satisfaction client par les réponses et actions.
• Signaler les appels répétitifs.

Conhecimentos

IT compétences

Environnement Windows

Service client

Formação académica

Etudes en informatique

Descrição da oferta de emprego

Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expanding possibilities" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients. Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients.

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Your objective as a Customer Support Technician? Join the Cegid Customer Support teams specialized in the Cegid Retail software solution used by over 1,000 brands and 25,000 points of sale worldwide.

Your main mission will be to assist and troubleshoot our clients in using our solutions intended for retail clients, both in France and internationally.

As a Customer Support Technician, You Will

• Handle the client's request, provide a response and, depending on the case, offer a solution or transfer it,
• Manage client requests in compliance with the service contract, regardless of the channel (incoming calls, portal, chat),
• Follow up on client requests, respecting the instructions provided,
• Apply daily best practices in Customer Support and ensure client satisfaction through your responses and actions,
• Alert on repetitive calls.

Profil De Candidat Recherché

• Your language skills allow you to assist international clients by phone in French, English, and/or Spanish.
• You have studies in IT or possess skills in this area (Windows environment).
• You are eager to understand the needs of our clients through both functional and technical responses. Customer service is at the heart of your values.
• You enjoy analysing complex situations, drawing on a deductive and analytical mindset, in order to ask the right questions, gather relevant information and either resolve issues directly or enrich with quality information the requests to be escalated to higher support levels;
• You are a rigorous person, with strong interpersonal and writing skills, as well as a good sense of synthesis.

Beyond professional skills, we are seeking talents who want to express their potential and expand possibilities with us! It is, above all, your curiosity, teamwork spirit, and client service sense that will make the difference.

Compétences

IT