Helpdesk (FR)

Neotalent Conclusion; Porto; Híbrido; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Neotalent Conclusion is seeking an IT Help Desk Consultant (French Speaker) to join our international team in Porto, Portugal. You will handle technical support requests, incidents, and service inquiries, ensuring quality and timely responses while collaborating with business and IT stakeholders.

The role involves working with cross-functional teams in an Agile environment, keeping security and confidentiality standards. Remote work options may be available.

Qualificações

• Fluent in French (C1) with strong written and verbal communication; good command of English (B2).
• Proficient in IT Help Desk, Service Desk, or Technical Support activities.
• Able to work in Agile environments and collaborate with multidisciplinary teams.

Responsabilidades

• Manage and resolve incoming requests, incidents, and service inquiries across channels.
• Provide high-quality customer experience with timely support and proactive issue identification.
• Contribute to process improvements and knowledge sharing for operational efficiency.

Conhecimentos

Fluent French (C1)

English (B2)

Analytical & proactive

Customer support experience

Descrição da oferta de emprego

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview:

We are looking for an IT Help Desk Consultant (French Speaker) to integrate our teams in a challenging international environment. In this role, you will be responsible for providing technical support, handling customer requests and incidents, ensuring service quality, and contributing to the continuous improvement of operational processes. You will work closely with business and IT stakeholders, supporting users while ensuring compliance with security, confidentiality, and service standards.

What you will do:

• Manage and resolve incoming requests, incidents, and service enquiries received through different communication channels;
• Ensure a high-quality customer experience by providing timely support and proactively identifying customer dissatisfaction;
• Analyse technical and business-related issues, escalating and reporting incidents when necessary;
• Contribute to the continuous improvement of processes, procedures, and operational efficiency through knowledge sharing and best practices;
• Collaborate with cross-functional teams in an Agile environment, ensuring compliance with security, confidentiality, and operational standards.

What you are like:

• Proficient in IT Help Desk, Service Desk, or Technical Support activities;
• Strong knowledge of Data-related business environments and the ability to understand business requirements and translate them into IT solutions;
• Experienced in customer support, incident management, problem-solving, and call handling processes;
• Comfortable working in Agile environments and collaborating with multidisciplinary teams;
• Fluent in French (C1 level) with strong written and verbal communication skills, and a good command of English (B2 level);
• Analytical, organised, proactive, autonomous, resilient, and focused on delivering high-quality results.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;