IT Help Desk (English & French Speaker)

SmartRecruiters, Inc.; Porto; Presencial; EUR 20 000 - 27 000; Tempo integral

Resumo da oferta

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

We are seeking a dedicated technical support advisor with at least 3 years of experience, fluent in French, capable of handling stakeholder requests with

Qualificações

• Minimum 3 years as technical support advisor.
• Good knowledge of Data business is mandatory.
• First experience in Banking/insurance environment is a plus.
• Good written and oral communication skills (in FRENCH).
• Proactivity, pragmatic, curious and autonomous.
• Analytical and organizational skills are essential.

Responsabilidades

• Handle stakeholder requests efficiently and maintain high service quality, security and confidentiality.
• Contribute to continuous improvement through knowledge sharing, incident reporting, process optimization, and procedural updates.
• Collaborate in a team, adaptability and be results-oriented.
• Apply customer relationship techniques with rigor and resilience.
• Use of management and decision-making tools.

Conhecimentos

Customer complaints management

Team collaboration

Customer relationship techniques

Management & decision-making tools

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

Ensure the efficient handling of stakeholder requests, maintain high standards of service quality, security and confidentiality, and contribute to continuous improvement through knowledge sharing, incident reporting, process optimization, and procedural updates.

• Knowledge of customer complaints, questions and problems management techniques as well as call taking management
• Ability to collaborate/work in a team, adaptability and be results-oriented
• Putting into practice customer relationship techniques, rigor and resilience
• Use of management and decision-making tools
• French as a mother tongue / fluent
• Good command of computer tools

Qualifications

• An experience of minimum 3 years as technical support advisor
• A good knowledge of Data business is mandatory
• A first experience in Banking/insurance environment is a plus
• Good written and oral communication skills (in FRENCH)
• Proven analytical and organizational skills
• Ability to understand business needs and translate them into IT requirements.
• Analytical and organizational skills are essential
• Proactivity, pragmatic, curious and autonomous
• Team spirit and good interpersonal skills