Support Specialist for Tech Company - Polish speaker - Relocation package to Portugal

TP; Portugal; Sur place; EUR 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Full relocation support (flight to Portugal, free shared accommodation)

Health insurance from day one

Free organized sports activities and events

One flight per year to your home country within Europe

Stable career progression

Résumé du poste

TP, a leading tech company, is looking for a Support Specialist who will provide customer service for online orders. The role offers a comprehensive relocation package to Portugal, ensuring you enjoy a fulfilling work experience with stable career progression in this multinational company.

Qualifications

• Fluency in English (minimum C1).
• Ability to handle sensitive information and work with discretion.
• Experience with customer service processes.

Responsabilités

• Support customers with online orders, handling payments and returns.
• Interact with various stakeholders including customers and internal teams.
• Analyze complex problems and escalate when necessary.

Connaissances

Communication

Customer focus

Empathy

Team spirit

Adaptability

Interpersonal skills

Outils

SAP

Description du poste

Support Specialist for Tech Company - Polish speaker - Relocation package to Portugal

Join us as a Support Specialist at TP, a leading tech company, and enjoy a comprehensive relocation package to Portugal.

This role involves supporting customers with their online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order information review.

Responsibilities

• Interact with customers, carriers/ couriers, financial institutions, other CSRs, and internal departments;
• Recognize and analyze complex problems quickly, escalating when necessary using the Knowledge Base;
• Handle sensitive and classified information with attention to privacy and compliance standards.

Qualifications

• Fluency in English (minimum C1);
• Strong communication skills, empathy, customer focus, and professionalism;
• Ability to work with sensitive information;
• Team spirit and adaptability in a changing environment;
• Excellent telephone and email manners, interpersonal skills;
• Discretion and initiative, with minimal supervision;
• Flexibility to accommodate order volume schedules;
• Experience with SAP and Back-Office work is advantageous, but training can be provided.

Benefits

• Full relocation support (flight to Portugal, free shared accommodation);
• One flight per year to your home country within Europe;
• Health insurance from day one;
• Free organized sports activities and events;
• Stable career progression in a multinational company.

Additional Details

• Employment type: Full-time
• Job function: Customer Service
• Industry: Outsourcing and Offshoring Consulting

This job is active and accepting applications.