Customer Support Agent (Russian and Polish) - Relocation in Lisbon

Grow-Talent.com; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Private health insurance

Yearly performance bonus

Relocation allowance

Accommodation assistance

Job summary

Grow-Talent.com is seeking a Customer Support Agent for its Lisbon office to serve Russian and Polish speaking customers across multiple channels. You will resolve inquiries, troubleshoot issues, and document cases while collaborating with other teams. The role comes with relocation support and a dynamic, tech-driven environment.

This is a full-time position in Lisbon with a fixed schedule. Candidates must be fluent in Russian and Polish and have prior customer support experience, plus strong

Qualifications

• Native/fluent in Russian (C1), both oral and written; Polish (at least B2)
• Previous experience in similar roles is mandatory
• Preferably chat experience or good speed typing and multiple tools in a contact center
• Excellent writing and verbal communication to simplify technical language for non-technical users
• Resourceful and stress-resilient, able to stay calm in all situations
• Able to meet tight deadlines with minimum supervision and in a timely manner

Responsibilities

• Communicate with customers via telephone, email and chat
• Ensure customer satisfaction and provide professional support
• Handle complaints and provide appropriate solutions within time limits
• Troubleshoot issues and provide solutions
• Escalate to other departments or senior staff when needed
• Collaborate with specialists to resolve or close tickets
• Document actions and categorize cases for engineering review
• Maintain and update all job-related administrative forms

Skills

Russian language

Polish language

Customer support

Typing speed

Job description

Customer Support Agent (Russian and Polish) - Relocation in Lisbon

Job Openings Customer Support Agent (Russian and Polish) - Relocation in Lisbon

About the job Customer Support Agent (Russian and Polish) - Relocation in Lisbon

Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level)
• Previous experience in same / similar roles is mandatory
• Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Schedule: 5 days a week covering line operating hours fromMonday to Friday (fixed schedule)
• Life Insurance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation