English customer support

Francisco CI; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Fully paid onboarding

Private health insurance

Competitive salary package

Dynamic international environment

Career progression opportunities

Continual learning and upskilling

Job summary

Francisco CI in Portugal is seeking English-speaking Customer Experience Professionals to join our growing international team. You will deliver high-quality support and contribute to a seamless customer journey across multiple channels.

This role offers fully paid onboarding, private health insurance from day one, a competitive salary package, and opportunities for career progression within a global organization.

Qualifications

• Native or near-native English language skills (C1/C2 level).
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a positive, professional attitude.

Responsibilities

• Provide support to small and medium-sized businesses (SMBs) across chat, email and phone channels.
• Support and expand the self-serve advertising base for SMB clients.
• Provide pre- and post-sales, product and tool support to improve client experience.

Skills

English fluency (C1/C2)

Verbal & written communication

Interpersonal skills

Job description

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

The Opportunity

We are currently looking for English speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about sales, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native English language skills (C1/C2 level)
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude

Key ResponsibilitiesCustomer Engagement

As a Customer Service Representative for, your main mission will be to provide

support to small and medium-sized businesses(SMBs) to help them grow their businessesacross multiple channels- via chat, email andphone. Therefore, you will support and expandthe self-serve advertising base for SMB clients

in the online and digital advertising domain,provide pre and post-sales support and product and tool support to improve clients' experience.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the worlds most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: english,communication skills,customer support,customer experience,communication