Lisbon-Based English Ads Support Specialist — 24/7 Help Desk

Cross Border Talents; Sintra; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Meal allowance on prepaid meal card

22 days of annual holiday

Compensation day for public holidays

Job summary

Cross Border Talents in Lisbon, Portugal seeks a customer support professional to assist users of a leading AI advertising platform. You will handle ads, accounts, payments, and access issues across phone, chat and email with a strong emphasis on policy guidance and user experience.

The role operates 24/7 on rotating shifts, with a 40-hour workweek, and includes paid initial training. A fixed-term contract of 12 months, with potential permanent status, applies under Portuguese law.

Responsibilities

• Investigate and resolve issues related to ads, ad accounts, payments, account access and platform functionality
• Help users understand advertising policies, account requirements and platform guidelines
• Troubleshoot technical issues affecting ad creation, publication, delivery or billing or account performance
• Guide users through platform features so they can resolve concerns independently where possible
• Provide clear, accurate solutions by email, chat and phone
• Escalate complex issues to specialized teams, with proper case documentation and follow-up
• Deliver high customer satisfaction through efficient case management and first-contact resolution

Job description

Cross Border Talents in Lisbon, Portugal seeks a customer support professional to assist users of a leading AI advertising platform. You will handle ads, accounts, payments, and access issues across phone, chat and email with a strong emphasis on policy guidance and user experience.

The role operates 24/7 on rotating shifts, with a 40-hour workweek, and includes paid initial training. A fixed-term contract of 12 months, with potential permanent status, applies under Portuguese law.