Strategic Travel Tech Customer Success Manager

Amadeus

Lisboa

Presencial

EUR 42 000 - 64 000

Tempo integral

Há 3 dias

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Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Global company

Remuneration package

Learning opportunities

Inclusive environment

Resumo da oferta

Amadeus in Lisboa is seeking a Customer Success Manager to partner with travel sellers, helping them derive maximum value from our solutions and grow their business with confidence. This on-site, full-time role focuses on building trust and long-term partnerships.

You will guide onboarding, monitor adoption, run regular business reviews, address risks, and collaborate with product, sales, and support teams to ensure an exceptional customer experience and measurable customer success.

Qualificações

Experience in customer-facing roles such as CS, AM, or Sales.
Familiarity with travel tech or distribution systems.
Experience managing customer relationships and business reviews.
Proficiency with CRM tools and success platforms.
Fluency in English; additional European languages a plus.

Responsabilidades

Build and maintain relationships with travel sellers as a trusted partner.
Support product adoption and engagement to create business value.
Conduct regular performance and planning discussions with customers.
Monitor customer needs, address risks, and ensure satisfaction.
Collaborate with internal teams to ensure a seamless customer experience.
Guide new customers during onboarding and implementation.
Identify opportunities for additional value-driven solutions with Sales.
Collect customer feedback and market insights to influence service improvements.
Maintain accurate customer information and account documentation in management systems.