Travel Tech Customer Success Partner (Hybrid)

Amadeus; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Rewards package

Hybrid work model

Global opportunities

Learning & development

Diversity & inclusion

Resumo da oferta

Amadeus is seeking a Customer Success Manager in Lisbon, hybrid, to work with travel sellers, ensuring they maximize value from our solutions and grow their business with confidence.

You will guide onboarding, drive product adoption, conduct business reviews, and coordinate with sales and product teams to deliver a seamless customer experience.

Fluency in English is required; additional languages are a plus. The role offers a global environment, diverse opportunities, and a hybrid work model.

Qualificações

• Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• Familiarity with the travel industry, travel tech, or distribution systems.
• Experience managing customer relationships and conducting business reviews.
• Proficiency with CRM tools and success platforms.
• Fluency in English; knowledge of additional European languages is a plus.

Responsabilidades

• Build and maintain strong relationships with travel sellers, serving as a trusted partner.
• Support product adoption and engagement to create clear business value.
• Conduct regular performance and planning discussions with customers.
• Monitor customer needs proactively, addressing risks and ensuring satisfaction.
• Collaborate with internal teams to ensure a seamless customer experience.
• Guide new customers during onboarding and implementation of products and services.
• Identify opportunities for additional value-driven solutions in collaboration with Sales.
• Collect customer feedback and market insights to influence service improvements.
• Maintain accurate customer information and account documentation in management systems.

Conhecimentos

Customer success

Account management

Sales

CRM tools

English fluency

Travel industry

Ferramentas

CRM platforms

Descrição da oferta de emprego

Amadeus is seeking a Customer Success Manager in Lisbon, hybrid, to work with travel sellers, ensuring they maximize value from our solutions and grow their business with confidence.

You will guide onboarding, drive product adoption, conduct business reviews, and coordinate with sales and product teams to deliver a seamless customer experience.

Fluency in English is required; additional languages are a plus. The role offers a global environment, diverse opportunities, and a hybrid work model.