Strategic Customer Success Lead — Aviation, EMEA (Lisbon)

Embraer; Portugal; On-site; EUR 45,000 - 60,000; Full time

Job summary

A leading aerospace company is seeking a Customer Services Manager in Lisbon to oversee customer relationships and ensure satisfaction. The ideal candidate should have a business management or engineering degree, at least 5 years in customer support, and fluent in both Portuguese and English. This is a full-time, mid-senior level role that involves coordination and relationship management within the aviation sector.

Qualifications

• 5-8 years of experience in customer support or airline industry.
• Fluent in Portuguese and English, both written and spoken.
• Strong leadership and routine management skills.

Responsibilities

• Develop relationships with customers as the main point of contact.
• Coordinate actions related to contracts and track KPIs.
• Maximize account results and customer satisfaction.

Skills

Leadership

Project management

Financial skills

Customer support orientation

Communication skills

Ability to bridge technical and commercial topics

Education

Business management or engineering degree

Job description

A leading aerospace company is seeking a Customer Services Manager in Lisbon to oversee customer relationships and ensure satisfaction. The ideal candidate should have a business management or engineering degree, at least 5 years in customer support, and fluent in both Portuguese and English. This is a full-time, mid-senior level role that involves coordination and relationship management within the aviation sector.