Strategic Customer Success Manager — Tech & Growth

Loop Future; Coimbra; Presencial; EUR 36 000 - 52 000; Tempo integral

Resumo da oferta

Loop Future in Portugal seeks a Customer Success Manager to bridge Sales, Talent, Delivery and Operations, ensuring customers are understood and valued. You will own key accounts, drive renewals, and identify growth opportunities while coordinating with cross-functional teams.

The role requires proactive, organized professionals who can manage multiple client relationships and deliver joined-up digital solutions across technology, IT services, and consulting domains.

Qualificações

• 2+ years in Customer Success, Account Management, or recruitment.
• Proven experience growing B2B client accounts with senior stakeholders.
• Experience coordinating with Sales, Talent Acquisition and Delivery teams.

Responsabilidades

• Be a trusted advisor across accounts and understand client priorities.
• Advocate for customers internally to reflect client needs.
• Partner with Sales to onboard accounts and drive long-term success.
• Collaborate with Talent Acquisition to fulfill customer talent needs.
• Brief Talent Acquisition on role requirements and team fit.
• Coordinate interviews, feedback, and offers with stakeholders.
• Oversee onboarding of consultants and employees, ensuring readiness.
• Manage renewals, extensions, and rate negotiations.
• Identify growth opportunities and support cross-sell.
• Monitor account health, satisfaction, and delivery quality.

Conhecimentos

Customer Success

Account Management

Negotiation

Stakeholder Management

Communication

Descrição da oferta de emprego

Loop Future in Portugal seeks a Customer Success Manager to bridge Sales, Talent, Delivery and Operations, ensuring customers are understood and valued. You will own key accounts, drive renewals, and identify growth opportunities while coordinating with cross-functional teams.

The role requires proactive, organized professionals who can manage multiple client relationships and deliver joined-up digital solutions across technology, IT services, and consulting domains.