Strategic Enterprise Customer Success Manager

Connecting Software s.r.o. & Co. KG; Portugal; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A technology company in Portugal is looking for a Customer Success Manager to enhance customer satisfaction and engagement. The ideal candidate will have a background in software development with at least 2 years of experience, excellent communication skills, and the ability to manage client relationships effectively. Candidates should be proficient in English and familiar with enterprise software solutions. This position offers an opportunity to engage with a diverse customer base and contribute to business growth.

Qualificações

• 2+ years of customer success or account management experience.
• Proficiency in English (C2 level).
• Experience with enterprise applications and software integration.

Responsabilidades

• Maintain regular contact with customers to ensure satisfaction.
• Gather suggestions to improve products and services.
• Act as a liaison between customers and internal teams.

Conhecimentos

Social skills

Analytical skills

Understanding customer needs

Communication (technical and non-technical)

Formação académica

University-level education

Ferramentas

SQL Syntax

C#.Net

Dynamics 365

SharePoint

Office 365

ERP software

CRM software

SaaS

Descrição da oferta de emprego

A technology company in Portugal is looking for a Customer Success Manager to enhance customer satisfaction and engagement. The ideal candidate will have a background in software development with at least 2 years of experience, excellent communication skills, and the ability to manage client relationships effectively. Candidates should be proficient in English and familiar with enterprise software solutions. This position offers an opportunity to engage with a diverse customer base and contribute to business growth.