Travel Tech Customer Success Manager

1033 Amadeus Soluciones Tecnologicas S.A. (Portugal); Arroios; Híbrido; EUR 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive remuneration

Global DNA

Learning opportunities

Caring environment

Hybrid work model

Diversity & inclusion

Purpose-driven

Resumo da oferta

Amadeus is seeking a Customer Success Manager to work with travel sellers, ensuring they derive maximum value from our solutions and building trusted partnerships to grow their business with confidence.

You will drive product adoption, conduct regular business reviews, and coordinate with internal teams to deliver a seamless, value-driven customer experience. This hybrid role offers global opportunities and a collaborative environment.

Qualificações

• Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• Familiarity with the travel industry, travel technology, or distribution systems.
• Experience managing customer relationships and conducting business reviews.
• Proficiency with Customer Relationship Management (CRM) tools and success platforms.
• Fluency in English; knowledge of additional European languages is a plus.

Responsabilidades

• Build and maintain strong relationships with travel sellers, serving as a trusted partner.
• Support product adoption and engagement to create clear business value.
• Conduct regular performance and planning discussions with customers.
• Monitor customer needs proactively, addressing risks and ensuring satisfaction.
• Collaborate with internal teams to ensure a seamless customer experience.
• Guide new customers during onboarding and implementation of products and services.
• Identify opportunities for additional value-driven solutions in collaboration with Sales.
• Collect customer feedback and market insights to influence service improvements.
• Maintain accurate customer information and account documentation in management systems.

Conhecimentos

Customer-facing roles

Travel industry knowledge

Relationship management

CRM tools

Fluent English

Ferramentas

CRM systems

Descrição da oferta de emprego

Amadeus is seeking a Customer Success Manager to work with travel sellers, ensuring they derive maximum value from our solutions and building trusted partnerships to grow their business with confidence.

You will drive product adoption, conduct regular business reviews, and coordinate with internal teams to deliver a seamless, value-driven customer experience. This hybrid role offers global opportunities and a collaborative environment.