Strategic Enterprise Account Manager (Hybrid)

Riskified; Lisboa; Híbrido; EUR 40 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid mode of work

Healthcare benefits

Wellness program

Team events

Gifts and swags

Resumo da oferta

Riskified in Lisbon seeks an experienced Client Success Manager to ensure merchant happiness and profitability. You will be the primary contact for strategic merchants, coordinating with internal teams to maximize value.

The role requires 5+ years in enterprise client-facing roles, native English, and a quantitative background. The position offers a base salary of €40,000-€42,000, hybrid work in Lisbon, and a broad benefits package.

Qualificações

• 5+ years of experience in an enterprise client-facing role with international experience.
• Excellent writing and communication skills.
• Strong analytical skills and ability to identify salient data from multiple sources.
• Ability to interpret and present complex data clearly and concisely.
• Native English speaker; strong interpersonal skills.

Responsabilidades

• Be primary contact for top merchants and monitor and communicate KPIs.
• Analyze how customers use Riskified's solution and identify upsell opportunities.
• Provide strategic analysis for long-term expansion.
• Collaborate with Product, Analytics, Data Science and Development teams.
• Assist new customers with onboarding Riskified's platform.

Conhecimentos

Enterprise client-facing

Strong communication

Analytical thinking

Data interpretation

Team player

Problem solving

B2B SaaS experience

Native English

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Riskified in Lisbon seeks an experienced Client Success Manager to ensure merchant happiness and profitability. You will be the primary contact for strategic merchants, coordinating with internal teams to maximize value.

The role requires 5+ years in enterprise client-facing roles, native English, and a quantitative background. The position offers a base salary of €40,000-€42,000, hybrid work in Lisbon, and a broad benefits package.