Senior Operations Lead - Hybrid Lisbon

Bcrecruitment; Lisboa; Híbrido; EUR 19 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus up to €2,000

Meal allowance €130/month

Relocation support

Resumo da oferta

Bcrecruitment in Lisbon is hiring a Senior Team Leader (Operations) to guide Operations Supervisors in the digital-advertising business for a leading international technology company. You will drive KPIs, develop teams, and ensure high-quality service delivery in a hybrid Lisbon setting.

The role requires advanced English, experience managing 30–80 FTE in a BPO, and a track record in sales. Compensation includes a base monthly salary, a potential bonus, meal allowance, and relocation support for

Qualificações

• Advanced English (C1 or higher)
• Proven experience managing teams of 30–80 FTE (ideally in a BPO)
• Previous sales experience
• Strong leadership and problem-solving skills, a results-driven approach and high emotional intelligence

Responsabilidades

• Lead Operations Supervisors and drive KPIs
• Develop teams and ensure high-quality service delivery
• Turn performance data into action plans
• Partner with client stakeholders

Conhecimentos

Team leadership

English proficiency

Sales experience

Emotional intelligence

Descrição da oferta de emprego

Bcrecruitment in Lisbon is hiring a Senior Team Leader (Operations) to guide Operations Supervisors in the digital-advertising business for a leading international technology company. You will drive KPIs, develop teams, and ensure high-quality service delivery in a hybrid Lisbon setting.

The role requires advanced English, experience managing 30–80 FTE in a BPO, and a track record in sales. Compensation includes a base monthly salary, a potential bonus, meal allowance, and relocation support for