Global Customer Service Leader — Center Performance & Upsell
Embraer
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Job summary
Embraer in Braga, Portugal, seeks a Customer Service Manager to drive center performance, enhance customer satisfaction, and lead a high-performing team. The role focuses on site management, effective problem-solving, and strategic upselling to support global operations.
You will coordinate cross-functional activities, monitor metrics, and mentor staff to sustain service excellence in a fast-paced aviation environment.
Job description
Embraer in Braga, Portugal, seeks a Customer Service Manager to drive center performance, enhance customer satisfaction, and lead a high-performing team. The role focuses on site management, effective problem-solving, and strategic upselling to support global operations.
You will coordinate cross-functional activities, monitor metrics, and mentor staff to sustain service excellence in a fast-paced aviation environment.
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