Customer Service Manager

Embraer; Portugal; Presencial; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

A leading aerospace company is seeking a Customer Services Manager in Lisbon to oversee customer relationships and ensure satisfaction. The ideal candidate should have a business management or engineering degree, at least 5 years in customer support, and fluent in both Portuguese and English. This is a full-time, mid-senior level role that involves coordination and relationship management within the aviation sector.

Qualificações

• 5-8 years of experience in customer support or airline industry.
• Fluent in Portuguese and English, both written and spoken.
• Strong leadership and routine management skills.

Responsabilidades

• Develop relationships with customers as the main point of contact.
• Coordinate actions related to contracts and track KPIs.
• Maximize account results and customer satisfaction.

Conhecimentos

Leadership

Project management

Financial skills

Customer support orientation

Communication skills

Ability to bridge technical and commercial topics

Formação académica

Business management or engineering degree

Descrição da oferta de emprego

Overview

We are currently seeking to recruit a Customer Services Manager for our EMEA Defense Aftermarket Services and Support organization.

Location: Lisbon Area, Portugal.

Responsibilities

• Develop trustful relationships with customers. This person will be Embraer main point of contact for the customer.
• Coordinate with customers and internally lead the account team on actions related to the contracts and overall support and services, keeping track of operational and contractual KPIs.
• Oversee account results (customer satisfaction, Embraer delivery performance, financial results, sales) and act internally (within Embraer) and externally (with customers) to maximize results and customer satisfaction.
• Report customer trends and capture market trends and other relevant information about the region/customer.
• Actively participate in local customer events and conferences.

Profile of the suitable candidate

• Business management or engineering degree or equivalent.
• 5-8 years of experience in the customer support or airline industry (maintenance, engineering).
• Fluent in Portuguese and English, both written and spoken, is a must.
• Excellent written and verbal communication skills and ability to liaise at all levels of the organization as well as with external parties.
• Strong leadership and routine management skills.
• Project management, financial and contractual skills.
• Ability to work on both technical and commercial topics, bridging operation and contractual topics.
• Knowledge of aviation and ideally knowledge of Embraer products and their components is desired.
• Knowledge of public hiring processes, legal, defense industry is also desired.
• Able to work in a dynamic, deadline-driven environment with many complexities. Flexible, with a sense of urgency and customer support orientation are key attributes.
• Available to travel at short notice, conduct international missions.
• Candidates must be eligible to reside and work in the EU.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Business Development
• Industries: Aviation and Aerospace Component Manufacturing; Airlines and Aviation