Strategic CSM - Source-to-Contract, Remote (Portugal/Poland)

UNIT4 NV; Lisboa; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

UNIT4 NV is seeking a passionate and proactive Customer Success Manager to join our Source-to-Contract (S2C) Customer Experience team. You will act as a trusted advisor to S2C customers, driving satisfaction, adoption and long-term value realization from our S2C solution.

You will manage the full customer lifecycle across industries, guiding change, promoting best practices and collaborating with Sales, Product, Support and Professional Services.

Responsibilities

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s goals and drive outcomes.
• Drive Value Realization: Promote feature adoption, usage expansion, and digital maturity to maximize customer value.
• Be the Voice of the Customer: Gather feedback and advocate for customer needs internally to influence product and service improvements.
• Lead Strategic Conversations: Conduct business reviews with executives and stakeholders to align on goals and progress.
• Enable Change Management: Guide customers through change initiatives and best practices.
• Identify Growth Opportunities: Collaborate with Account Managers to identify upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the main contact for escalations and ensure swift resolution.
• Collaborate Cross-Functionally: Work with Sales, Product, Support, and Professional Services to deliver a seamless experience.

Job description

UNIT4 NV is seeking a passionate and proactive Customer Success Manager to join our Source-to-Contract (S2C) Customer Experience team. You will act as a trusted advisor to S2C customers, driving satisfaction, adoption and long-term value realization from our S2C solution.

You will manage the full customer lifecycle across industries, guiding change, promoting best practices and collaborating with Sales, Product, Support and Professional Services.