Remote CSM for S2C Growth & Adoption

UNIT4 NV; Porto; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

UNIT4 NV is seeking a passionate and proactive Customer Success Manager (CSM) to join our Source-to-Contract (S2C) Customer Experience team. You will be the trusted advisor to S2C customers, driving satisfaction, adoption and long-term value realization from our S2C solution.

You will manage the entire customer lifecycle, collaborating with Sales, Product, Support and Professional Services to ensure a seamless, value-driven experience.

Responsibilities

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
• Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
• Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
• Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
• Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
• Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.

Job description

UNIT4 NV is seeking a passionate and proactive Customer Success Manager (CSM) to join our Source-to-Contract (S2C) Customer Experience team. You will be the trusted advisor to S2C customers, driving satisfaction, adoption and long-term value realization from our S2C solution.

You will manage the entire customer lifecycle, collaborating with Sales, Product, Support and Professional Services to ensure a seamless, value-driven experience.