Customer Success Manager

UNIT4 NV; Lisboa; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

UNIT4 NV is seeking a passionate and proactive Customer Success Manager to join our Source-to-Contract (S2C) Customer Experience team. You will act as a trusted advisor to S2C customers, driving satisfaction, adoption and long-term value realization from our S2C solution.

You will manage the full customer lifecycle across industries, guiding change, promoting best practices and collaborating with Sales, Product, Support and Professional Services.

Responsibilities

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s goals and drive outcomes.
• Drive Value Realization: Promote feature adoption, usage expansion, and digital maturity to maximize customer value.
• Be the Voice of the Customer: Gather feedback and advocate for customer needs internally to influence product and service improvements.
• Lead Strategic Conversations: Conduct business reviews with executives and stakeholders to align on goals and progress.
• Enable Change Management: Guide customers through change initiatives and best practices.
• Identify Growth Opportunities: Collaborate with Account Managers to identify upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the main contact for escalations and ensure swift resolution.
• Collaborate Cross-Functionally: Work with Sales, Product, Support, and Professional Services to deliver a seamless experience.

Job description

We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You’ll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

This is a high-impact role where you’ll manage all aspects of the customer lifecycle ensuring a seamless and value-driven customer experience. You can work from anywhere inside of Portugal or Poland.

This is a high-impact role where you will oversee the entire customer lifecycle, ensuring a seamless, value-driven experience at every stage. It also offers full flexibility to work remotely from anywhere within Portugal or Poland.

What will you do

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
• Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
• Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
• Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
• Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
• Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.