Strategic CSM - SaaS Growth & Renewals (Portugal)

Leadout Capital; Portugal; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Leadout Capital is seeking a Customer Success Manager for Portugal to ensure high-value customers achieve significant ROI with our Signature Success Plan. You will act as a trusted advisor, guiding customer organizations and aligning technical and business concerns with customer priorities.

The role emphasizes relationship-building with both business and technical stakeholders, the use of AI-assisted tools for meeting summaries and health monitoring, and collaboration with Sales, Engineering,

Qualifications

• 3-4 years of experience in Customer Success, SaaS or related field.
• Strong consulting skills to drive business value conversations.
• Ability to translate technical concepts into business terms for diverse audiences.
• Fluent in Portuguese and English.

Responsabilités

• Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
• Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
• Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.

Connaissances

Customer Success experience

Consulting skills

Stakeholder management

Clear communication

Portuguese & English

Outils

Salesforce

AI tools

Description du poste

Leadout Capital is seeking a Customer Success Manager for Portugal to ensure high-value customers achieve significant ROI with our Signature Success Plan. You will act as a trusted advisor, guiding customer organizations and aligning technical and business concerns with customer priorities.

The role emphasizes relationship-building with both business and technical stakeholders, the use of AI-assisted tools for meeting summaries and health monitoring, and collaboration with Sales, Engineering,